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synapse/changelog.d/18948.bugfix
PizZaKatZe e766f325af fix: Compute user last seen timestamp from last seen devices (#18948)
## Fix last seen timestamp in `/_synapse/admin/v2/users` response

Fixes #18955

The last seen timestamps contained in `/_synapse/admin/v2/users`
responses were computed as follows:

```sql
                [...]
                LEFT JOIN (
                    SELECT user_id, MAX(last_seen) AS last_seen_ts
                    FROM user_ips GROUP BY user_id
                ) ls ON u.name = ls.user_id
                [...]
```

4367fb2d07/synapse/storage/databases/main/__init__.py (L302C1-L305C44)

This leads to empty timestamps (as in: user was never seen) if users are
inactive for longer than
[`user_ips_max_age`](https://element-hq.github.io/synapse/latest/usage/configuration/config_documentation.html#user_ips_max_age).

The fix is quite trivial: Use the `devices` table, as this one also
contains last seen timestamps but is *not* periodically purged.

We are using this for automatic user account deletion (via
[synadm](https://codeberg.org/synadm/synadm)) and the patched code works
as intended, whereas the unpatched version wants to delete users during
long vacations. 🫣
2025-09-24 11:59:11 +01:00

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Compute a user's last seen timestamp from their devices' last seen timestamps instead of IPs, because the latter are automatically cleared according to `user_ips_max_age`.